1.  Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage at luxuriawatches.com.au.

Luxuria Watches Pty Ltd (ABN 72 615 771 447) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect, use, store and disclose personal information only as described in this Privacy Policy and as required by law.

2.  Information We Collect

This Privacy Policy applies to all information collected or submitted through our website luxuriawatches.com.au and through our in-store transactions. On some pages, you may make enquiries, request information or contact us directly.

The types of personal information we collect include:

• Full legal name
• Date of birth
• Residential address
• Company name (where applicable)
• Email address
• Telephone number
• Identity document details — type, number and expiry date — for buying transactions
• Bank account details — BSB and account number — where required to make payment to sellers

We collect this information directly from you — through our website, by phone, by email, or in person at our showroom. We only collect personal information that is necessary for the purposes described in this Privacy Policy.

3.  How We Use Your Information

We use the information you provide about yourself when you contact us via email, phone or our web forms. We do not share this information with outside parties except to the extent necessary to complete the service or request. We will not disclose your email address without first obtaining your consent.

If you choose to provide your personal information to us, it may be used in order to:

• Contact you in respect of an enquiry you have made
• Provide the services and transactions you have requested
• Process your purchase or sale transaction
• Deliver services such as email updates or newsletters — if you have requested them
• Answer your requests and queries
• Gain an understanding of your needs in order to provide a better service
• Promote and market our services — where you have consented to receive such communications
• Fulfil our legal obligations as a licensed second-hand dealer
• Meet our obligations under the Pawnbrokers and Second-hand Dealers Act 1996 (NSW)

We may disclose your personal information to other organisations — for example our payment processors and service providers — to enable us to provide the services you have requested, or as otherwise permitted by law.

4.  Disclosure to NSW Police

Specifically, the following information is submitted electronically to NSW Police via the NSW Police Weblink system within 3 business days of each transaction:

• Your full name and date of birth
• Your residential address
• Your identity document details — type, number and expiry
• A description of the goods transacted — including brand, model and serial number
• The transaction date and price

This disclosure is a mandatory legal obligation under Section 16(5A) of the Pawnbrokers and Second-hand Dealers Act 1996 (NSW) and is not subject to your consent. NSW Police and authorised officers may also inspect our premises and records at any time under Section 20 of the Act.

5.  How We Protect Your Information

Luxuria Watches takes reasonable measures — physical, organisational and technological — to safeguard against unauthorised access to your personal information and to safely store your personal information.

Our website uses 256-bit encrypted SSL to increase the security of our customers’ information. The connection is encrypted using message authentication as the key exchange mechanism.

Personal information collected through in-store transactions is stored securely in both digital and physical form at our registered business premises at Suite 207, Level 2, 375 George Street, Sydney NSW 2000.

All records are retained for a minimum of 7 years as required by applicable law, including the Pawnbrokers and Second-hand Dealers Act 1996 (NSW).

6.  Payment Information

Luxuria Watches accepts bank transfer (EFT), Visa, Mastercard and debit card payments only. We do not accept cash or cryptocurrency for any transaction.

Luxuria Watches does not store your credit card or debit card details. All card payments are processed securely through our authorised payment processor. Card details are never recorded or retained by Luxuria Watches.

Where you provide bank account details (BSB and account number) for the purpose of receiving payment from Luxuria Watches for a watch sold to us, those details are used solely for the purpose of making payment and are retained as required by the Pawnbrokers and Second-hand Dealers Act 1996 (NSW).

7.  Our Use of Cookies

We may use cookies to provide you with access to tailored information and services from our website and to serve you better when you return to it. A cookie is a small data file that our website sends to your browser, which may then store it on your system for later retrieval by our website.

Cookies track your movements through our website to help with navigation and to personalise your experience. They do not record any other personal information about you and do not collect sensitive personal data.

Cookies are widely used on websites to help with navigation and to personalise your browsing experience. You may disable cookies in your browser settings at any time, however this may affect the functionality of some pages on our website.

8.  Linked Websites

Our website may contain links or references to other websites. Since we do not control these third-party websites, we encourage you to review the privacy policies posted on these and all other third-party sites before providing any personal information.

Luxuria Watches is not responsible for the privacy practices or content of any third-party websites linked from our site. The inclusion of a link does not imply our endorsement or approval of the linked website.

9.  Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Request access to the personal information we hold about you
• Request that we correct any personal information that is inaccurate, incomplete or out of date
• Make a complaint if you believe we have breached the Australian Privacy Principles

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to your request within a reasonable timeframe. In some circumstances, we may be required by law to retain certain information and may not be able to delete or provide access to all records.

If you are unsatisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phoning 1300 363 992.

10.  Data Breaches

In the unlikely event of a data breach that is likely to result in serious harm to any individual whose information is involved, Luxuria Watches will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme established by the Privacy Amendment (Notifiable Data Breaches) Act 2017 (Cth).

11.  Changes to This Privacy Policy

Luxuria Watches reserves the right to update this Privacy Policy at any time. When we do, we will update the ‘Effective’ date at the top of this document and publish the updated version on our website at luxuriawatches.com.au/privacy-policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

12.  Contact Us

For any privacy-related enquiries, requests or complaints, please contact:

Last updated: 30 June 2026 | Version 1.0
This Privacy Policy supersedes all previous versions. The current version is always available at luxuriawatches.com.au/privacy-policy